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Privacy Policy

 

Introduction

Movinghub USA LLC (“Movinghub”) has a mission to help you organize and complete your moving-related tasks and help make the decisions that are best for you. Earning your trust is our top priority and Movinghub is 100% committed to your privacy. But we’d like to explain our commitment to your privacy here because we’re proud of it and we want you to know exactly what information we collect, what we do with that information, and how we protect it.

Our pledge

We never sell, rent or share your personally identifiable information without your knowledge. We would only make an exception to this pledge if we were required to do so by law.

Information we share

We do not share your personal information (such as your name, old or new address, move date, phone number, email, etc.), regardless of whether or not you are a User (as defined below), with companies, organizations or any other individuals outside of Movinghub unless one of the following circumstances apply:

To process Movinghub services

In order to process any of the services (each a “Service” and collectively our  “Services”) that we offer at https://www.movinghub.com, Homehub, Homehub.app, or technology “Powered by Movinghub” available on third party websites (Collectively, the “Site”), we may need to share your personal information with third parties. In such situations, we may share only such personal information as is necessary to complete the requested Service(s). For example, if you request a consultation with a company, we will share your applicable personal information with such company so that they may contact you; or if you instruct us to send a change of address notification to the USPS, we will share your applicable information with the USPS so that they may process your requested address change.

With your explicit consent

We may share your personal information that you provide on the Site to certain third parties if you instruct us to share your information, or if you consent to the sharing of your personal information via opt-in.

For external processing

We may provide your personal information to our affiliates or other trusted businesses or persons to process certain services, such as filing USPS Change of Address Forms. In all such situations, the provision of information is necessary for processing a Service that you request and appropriate confidentiality and security measures are in place to protect your information.

For legal reasons

We’ll share your personal information with companies, organizations or individuals outside of Movinghub if we believe doing so is necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.
  • Detect, prevent, or otherwise address fraud, security or technical issues.

For aggregate and anonymous data

We  may share aggregated, non-personally identifiable information publicly and with our partners (“De-identifiable Data”). For example, we may share information publicly to show moving trends and other information about relocating consumers.

We may share anonymized data (“Anonymous Data”) about your relocation with certain partners to facilitate delivering personalized experiences throughout your move. For example, we may share information relating to your old or new address with third party intermediaries who can confirm which products and services are relevant for your address, or the products and services to which you currently subscribe.

Any User who does not want Movinghub to use his or her personal  information in either De-identifiable Data, Anonymous Data sets, whether such data sets are shared publicly or not, may email support@movinghub.com to opt-out any time.

With the business hosting Movinghub technology

Movinghub technology may be made available on third party websites. In all such situations, the Services offered are clearly marked “powered by Movinghub USA”. When Movinghub technology is powering websites other than www.Movinghub.com or a subdomain with-in www.Movinghub.com, then we may need to share your personal information with the applicable third party that owns and operates the applicable website hosting the Movinghub technology (the “Hosting  Business”). If you create a User account via Movinghub technology hosted on a third party site, then Movinghub may share your personally identifiable information with the Hosting Business. In such situations, the Hosting Business will be encouraged to protect your personal information pursuant to their privacy policy.

With the business or individual that invited you to Movinghub

You may be invited to use a personalized and custom version of Movinghub by a third party with whom you have a relationship, such as a mortgage company, a title insurance company, a property manager, a real estate brokerage, a moving company, etc. (each a Movinghub “Client”). If you create a User account on a version of Movinghub provided by a Client, then Movinghub may share your personally identifiable information with the Client(s) that provided your information for purposes of generating your invitation to Movinghub. In such situations, Client(s) will be encouraged to protect your personal information pursuant to their privacy policy.

With third parties in connection with certain corporate transactions

If we sell all or part of our business, make a transfer of assets, or are otherwise involved in a change of control transaction, or in the unlikely event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction.

Information we collect

We collect certain information from all visitors to our site, regardless of whether they sign up for a Movinghub user account or order one of our Services. Beyond this baseline level of collected information, we collect and store additional information from visitors who sign up for a Movinghub user account (“Users”). We also collect certain information about you from our Partners  (“Partner-Provided Information”).

Information we collect from partners

The information that we collect from our Partners may include your first and last name, email address, your old and/or new postal address, your phone number, certain dates related to your relocation process (such as the date of your lease signing or closing), etc.

Information we collect from all visitors

We collect from all visitors certain information about the type of computer, operating system, and Internet browser that the visitor is using to access our site as well as the visitors’ IP address (or that of their Internet service provider). We also place a cookie in visitors’ browsers during their visit to the site in order to maintain their session during that visit, but this cookie disappears when the session ends or the browser is closed. We also store your engagement behavior, such as buttons or links you click on the Site or information you type or enter into forms on the Site.

Security

Movinghub is committed to protecting the information of our Users, which is why we have chosen to protect all User information using Amazon’s Web Services cloud-based computing and data storage infrastructure. You may read more about how Amazon Web Services incorporates best practices regarding data security at this link: https://aws.amazon.com/security/ 

Children

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc.  (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

We utilize several Google Analytics Advertising Features, including:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick Platform Integrations and/or
  • Google Analytics Demographics and Interest Reporting

These features are used to understand how our advertising performs and to improve our marketing efforts and the Site. For example, we use Google Remarketing and/or DoubleClick to advertise the Services. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to  serve advertisements to you based on your past visits to the Site.

For more information on how Google Analytics collects and processes data, please see  http://www.google.com/intl/en/policies/technologies/ads/.

You can opt out of these features by

  • Changing your settings at Google’s Ad Settings
  • Installing an Opt-Out browser add-on
  • Adjusting the settings on your web browser

General

Movinghub is linked to other relevant sites and where this is the case, you should be aware that this Privacy Policy will not apply to those other sites. Movinghub is not responsible for the content or the privacy practices of these sites.

Marketing & Promotions

By disclosing personal information to Movinghub you consent to being contacted by Movinghub by telephone, SMS or email in relation to the marketing or promotion of all services listed on this website even if you have not applied for the connection of those services in this application. You may unsubscribe at any time by replying ‘STOP’ via SMS, using the unsubscribe feature on email communications.

Policy Changes

If we change these policies in any substantial way, we will notify you at least thirty days in advance by posting a notice of the change prominently on our website. We encourage you to periodically review this Statement so that you remain informed as to how we are protecting your Personal and Sensitive Information.