Privacy Policy

This page includes:

Australian privacy policy

This site, and/or associated technology is operated by both Movinghub Corporate Pty Ltd, ABN 73 603 267 465 and Movinghub Pty Ltd, ABN 64 637 137 154 (individually and collectively referred to as “Movinghub”). By using this site and/or associated technology, you agree to the Terms & Conditions (“Terms”) with Movinghub. These Terms apply to all and any use of our service. “Using” our service includes, but is not limited to, requesting Movinghub, Powered by Movinghub, Homehub, Homehub.app, Utilihub or Powered by Utilihub services via our Widget or Application, registering an account, contacting or utilising any third party service providers through this site, browsing web pages, viewing articles, or any uses via mobile applications, mobile devices, personal computers, email, or other electronic devices, submitting or lodging a request for services on behalf of a client. If you do not accept these Terms, you may not use this service.

Movinghub is committed to complying with all of its privacy obligations under the Privacy Act 1988 (Cth), and is bound by the National Privacy Principles of the Privacy Act, as amended from time to time.

By disclosing personal information to Movinghub (either your personal information, or someone else’s personal information which you confirm you are authorised to disclose) you consent to the collection, storage and processing of such personal information in the manner set out in this privacy policy.

By disclosing personal information to Movinghub you consent to being contacted by Movinghub by telephone, SMS or email in relation to the marketing or promotion of all services listed on this website even if you have not applied for the connection of those services in this application. This consent will continue indefinitely until cancelled by you.

What Personal Information is collected?

The types of personal information generally collected by Movinghub include your name, address, telephone number, email address, and date of birth; the services selected by you on the website as well as transaction details relating to your use of the website.

How is this information collected?

Movinghub can only obtain personal information if you or an authorised 3rd party sends us an e-mail message, completes an on-line inquiry or discloses information over the phone. We ask you to provide only enough personal information to fulfil the purposes of our service. All calls are recorded for coaching and compliance purposes, if you do not agree to the call being recorded we may not be able to fulfil your request.

Like many websites, we use “cookies”, which are stored on your computer and contain small amounts of information sent by us to your computer, and read by us when you visit the different pages of our website. If you do not accept incoming cookies then, the performance of our website on your system will not be to full standard or our website may not work at all.

When you look at our website, we may make a record of your visit. The following information may be logged for statistical analysis in order to improve our services to you:
Your Internet protocol (IP) address;
The date and time of your visit to the site;
The pages you have accessed, and documents downloaded;
The type of browser you were using.
Any such statistical analysis does not personally identify you.

Why is this information collected?

Movinghub collects the minimum amount of personal information required by us in order to provide you with the services offered by us and to effectively communicate with you.

How is this information used?

Any personal information that we collect about you will be used and disclosed by us, so that we can provide you with the services that you have requested or otherwise to enable us to carry out our functions.

Movinghub may disclose your personal information to its related entities, its business partners and third-party providers for services in circumstances where Movinghub considers it appropriate to do so in order to provide you with the services. For example, Movinghub may disclose your personal information to assist in the supply to you of services such as:

Utilities
Broadband
Pay TV
Water
Truck Hire
Storage
Cleaning
Removals

Further, Movinghub may disclose the services you have selected to third party service providers as they may be receiving a fee and/or benefit from Movinghub as a result of your selection of any service. Movinghub, its related entities, and its third party providers may also use your personal information to market their products and services to you.

Movinghub may also:

Share your personal information with the 3rd party providers providing the moving services for the purposes of promoting the services.
Use your personal information to conduct market research. Disclose your personal information where required by law, any court proceedings, or for any fraud or crime prevention purposes.
Share your personal information with Movinghub’s professional advisors including lawyers, marketing and business advisors and auditors.

Access to personal information

Movinghub will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date. If your personal details change, or you would like to request access to any or all of the personal information Movinghub holds about you, please contact Movinghub at support@movinghub.com.

Following such a request, Movinghub may, in accordance with the Privacy Act, provide you with a copy of any personal information Movinghub holds about you. As permitted by the Privacy Act, any request may incur a reasonable fee, which Movinghub will inform you of in advance of providing you with the personal information. You may ask for any of your personal information to be corrected, so that it is accurate, complete and up to date.

General

Movinghub is linked to other relevant sites and where this is the case, you should be aware that this Privacy Policy will not apply to those other sites. Movinghub is not responsible for the content or the privacy practices of these sites.

Security

Movinghub has put in place a number of industry-standard security measures to make sure your data is safe from loss, misuse, or alteration. Our security systems are regularly reviewed and continually upgraded to keep your data safe. Movinghub has taken every possible measure to give absolute security to our customers in their dealings with us:

When we ask you to enter your personal information, that information is encrypted and protected with the best encryption software in the industry – SSL.
While on a secure page, such as our application form, the lock icon on the bottom of web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just searching. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Secure web pages can also be identified by their URL, they begin with ‘https://’, while standard pages begin with ‘http://’.
Movinghub stores your personal information for the purpose of providing the Movinghub service. We will retain your personal information while you have an active account with us and for as long as necessary to fulfil the purpose, we collected it for. By law, we must keep basic information about our customers for tax purposes.
In some circumstances we may anonymise your personal data so that it can no longer be used to identify you, such as for statistical purposes and system improvements – in which case we may use this information indefinitely.
You can request that your personal information is removed and your account deactivated. However, you acknowledge that this may result in Movinghub not being able to offer the Movinghub service.
Your personal information is stored in our database, which is located in Australia.

Marketing & Promotions

By disclosing personal information to Movinghub you consent to being contacted by Movinghub by telephone, SMS or email in relation to the marketing or promotion of all services listed on this website even if you have not applied for the connection of those services in this application. You may unsubscribe at any time by replying ‘STOP’ via SMS, using the unsubscribe feature on email communications or by calling 1300 744 334.

Policy Changes

If we change these policies in any substantial way, we will notify you at least thirty days in advance by posting a notice of the change prominently on our website. We encourage you to periodically review this Statement so that you remain informed as to how we are protecting your Personal and Sensitive Information.

New Zealand privacy policy

Moving Hub NZ Limited (“Movinghub”) is committed to complying with all of its privacy obligations under the Privacy Act 2020, and is bound by the National Privacy Principles of the Privacy Act, as amended from time to time.

By disclosing personal information to Movinghub (either your personal information, or someone else’s personal information which you confirm you are authorised to disclose) you consent to the collection, storage and processing of such personal information in the manner set out in this privacy policy.

Purpose of collection of personal information

The information collected by Movinghub is for the purpose of providing the Movinghub service.

By disclosing your personal information to Movinghub (or someone else’s personal information which you confirm you are authorised to disclose), you consent and invite Movinghub to contact you (or the listed applicant) by telephone, SMS, email or live chat to confirm your information and explain the details of the services offered, to market, or promote our services as well as those of our third party providers, or enter into negotiations with you relating to the supply of relevant utility and move services as an agent for the service providers. This consent will continue indefinitely until cancelled by you.

Once Movinghub receives a request for Movinghub services, we will make all reasonable efforts to contact you within 24 hours of the nearest working day. You warrant that, to the best of your knowledge, the information provided to Movinghub is accurate, complete, and up to date. Failure to provide all, any part of, or accurate information, as requested by Movinghub, may result in Movinghub not being able to offer the Movinghub service.

Source of personal information

Movinghub can only obtain your personal information, or someone else’s personal information which you confirm you are authorised to disclose if you use this site and/or associated technology. “Using” our service includes, but is not limited to, requesting Movinghub, Powered by Movinghub, Utilihub or Powered by Utilihub services via our website, widget, microsite or application, registering an account, contacting or utilising any third party service providers through this site, browsing web pages, viewing articles, or any uses via mobile applications, mobile devices, personal computers, email, or other electronic devices, submitting or lodging a request for services on behalf of a client, completing an on-line inquiry or if you disclose information over the phone.

We may also obtain your personal information from Movinghub providers, to confirm the execution of contracts or agreements that we have helped set up for you.

Like many websites, we use “cookies”, which are stored on your computer and contain small amounts of information sent by us to your computer, and read by us when you visit the different pages of our website. If you do not accept incoming cookies then, the performance of our website on your system will not be to full standard or our website may not serve at all.

When you look at our website, we may make a record of your visit. The following information may be logged for statistical analysis in order to improve our services to you:
Your Internet protocol (IP) address;
The date and time of your visit to the site;
The pages you have accessed, and documents downloaded; and
The type of browser you were using.
Any such statistical analysis does not personally identify you.

What Personal Information is collected?

There are a number of different kinds of personal data which we may collect about you, store, use and transfer, such as:

Identity data includes first name, surname, date of birth, employment status, title and gender.
Contact data includes email addresses, telephone numbers, home address, billing address and delivery address.
Property data includes type of property, type of occupancy, number of rooms, energy usage
Financial data includes bank account details and payment card details
Transaction data includes payments made for products and/or services that you have purchased from us
Technical data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Movinghub website
Profile data includes purchases or orders made by you, your feedback and survey responses, and how you use our website or services
Usage data includes information about how you use our website and services
Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences
Call recordings includes records of your conversations with us. We ask you to provide only enough personal data to fulfil the purposes of our service. All calls are recorded for coaching and compliance purposes, if you would not like your call to be recorded we may not be able to fulfil your request.

Depending on your preferred choice of service provider, additional personal information such as a form of identification may be required to complete the fulfilment of your service request. For example, a Telecommunications provider may request details of your New Zealand Drivers Licence, or your passport, or a Kiwi Access Card.

How is this information used?

Any personal information that we collect about you will be used and disclosed by us, so that we can provide you with the services that you have requested or otherwise to enable us to carry out our functions.

Movinghub may, with your consent, disclose your personal information to its related entities, its business partners and third-party providers in order to provide you with the services. For example, Movinghub may disclose your personal information to assist in the supply to you of services such as:

Electricity
Gas
Broadband / Phone
Pay TV
Water
Truck hire
Storage
Cleaning
Removalists
Where this is the case, Movinghub will take any steps that are, in the circumstances, reasonable to ensure that you are aware of the intended recipients of the information. Note, if Movinghub shares your personal data with a service provider necessary for the fulfilment of the contract, the service provider’s privacy notice may differ to ours. We encourage you to read the privacy notice of any service provider that you place an order with through Movinghub.

Movinghub may also:

Use your personal information to conduct market research.
Disclose your personal information where required by law, any court proceedings, or for any fraud or crime prevention purposes.
Share your personal information with Movinghub’s professional advisors including lawyers, marketing and business advisors and auditors.

Access to personal information

Movinghub will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete, and up to date. If your personal details change, or you would like to request access to all or some of the personal information Movinghub holds about you, please contact Movinghub at; support@movinghub.com.

Following such a request, Movinghub may, in accordance with the Privacy Act, provide you with a copy of any personal information Movinghub holds about you. As permitted by the Privacy Act, any request may incur a reasonable fee, which Movinghub will inform you of in advance of providing you with the personal information. You may ask for any of your personal information to be corrected, so that it is accurate, complete and up to date.

If your personal information is corrected, Movinghub will, so far as is reasonably practicable, inform every other person to whom Movinghub has disclosed the information.

Storage and Security of your personal information

Movinghub has put in place a number of industry-standard security measures to make sure your data is safe from loss, misuse, or alteration. Our security systems are regularly reviewed and continually upgraded to keep your data safe.

Movinghub has taken every possible measure to give absolute security to our customers in their dealings with us:

When we ask you to enter your personal information, that information is encrypted and protected with the best encryption software in the industry – SSL.
While on a secure page, such as our application form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just searching. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Secure web pages can also be identified by their URL, they begin with ‘https://’, while standard pages begin with ‘http://’.
Movinghub stores your personal information for the purpose of providing the Movinghub service. We will retain your personal information while you have an active account with us and for as long as necessary to fulfil the purpose, we collected it for. By law, we must keep basic information about our customers for tax purposes.
In some circumstances we may anonymise your personal data so that it can no longer be used to identify you, such as for statistical purposes and system improvements – in which case we may use this information indefinitely.
You can request that your personal information is removed and your account deactivated. However, you acknowledge that this may result in Movinghub not being able to offer the Movinghub service.
Your personal information is stored in our database, which is located in Australia.

General

Movinghub is linked to other relevant sites and where this is the case, you should be aware that this Privacy Policy will not apply to those other sites. Movinghub is not responsible for the content or the privacy practices of these sites.

Marketing & Promotions

By disclosing personal information to Movinghub you consent to being contacted by Movinghub by telephone, SMS or email in relation to the marketing or promotion of all services listed on this website even if you have not applied for the connection of those services in this application. You may unsubscribe at any time by replying ‘STOP’ via SMS, using the unsubscribe feature on email communications.

Policy Changes

We regularly review our Privacy notice, this Privacy notice was updated on the 10 January 2022. We encourage you to periodically review this Policy so that you remain informed as to how we are protecting your Personal and Sensitive Information.

US privacy policy

Introduction

Movinghub USA LLC (“Movinghub”) has a mission to help you organize and complete your moving-related tasks and help make the decisions that are best for you. Earning your trust is our top priority and Movinghub is 100% committed to your privacy. But we’d like to explain our commitment to your privacy here because we’re proud of it and we want you to know exactly what information we collect, what we do with that information, and how we protect it.

Our pledge

We never sell, rent or share your personally identifiable information without your knowledge. We would only make an exception to this pledge if we were required to do so by law.

Information we share

We do not share your personal information (such as your name, old or new address, move date, phone number, email, etc.), regardless of whether or not you are a User (as defined below), with companies, organizations or any other individuals outside of Movinghub unless one of the following circumstances apply:

To process Movinghub services

In order to process any of the services (each a “Service” and collectively our “Services”) that we offer at https://www.Movinghub.com or technology “powered by Movinghub USA” available on third party websites (Collectively, the “Site”), we may need to share your personal information with third parties. In such situations, we may share only such personal information as is necessary to complete the requested Service(s). For example, if you request a consultation with a company, we will share your applicable personal information with such company so that they may contact you; or if you instruct us to send a change of address notification to the USPS, we will share your applicable information with the USPS so that they may process your requested address change.

With your explicit consent

We may share your personal information that you provide on the Site to certain third parties if you instruct us to share your information, or if you consent to the sharing of your personal information via opt-in.

For external processing

We may provide your personal information to our affiliates or other trusted businesses or persons to process certain services, such as filing USPS Change of Address Forms. In all such situations, the provision of information is necessary for processing a Service that you request and appropriate confidentiality and security measures are in place to protect your information.

For legal reasons

We’ll share your personal information with companies, organizations or individuals outside of Movinghub if we believe doing so is necessary to:

Meet any applicable law, regulation, legal process or enforceable governmental request.
Detect, prevent, or otherwise address fraud, security or technical issues.

For aggregate and anonymous data

We may share aggregated, non-personally identifiable information publicly and with our partners (“De-identifiable Data”). For example, we may share information publicly to show moving trends and other information about relocating consumers.

We may share anonymized data (“Anonymous Data”) about your relocation with certain partners to facilitate delivering personalized experiences throughout your move. For example, we may share information relating to your old or new address with third party intermediaries who can confirm which products and services are relevant for your address, or the products and services to which you currently subscribe.

Any User who does not want Movinghub to use his or her personal information in either De-identifiable Data, Anonymous Data sets, whether such data sets are shared publicly or not, may email support@movinghub.com to opt-out any time.

With the business hosting Movinghub technology

Movinghub technology may be made available on third party websites. In all such situations, the Services offered are clearly marked “powered by Movinghub USA”. When Movinghub technology is powering websites other than www.Movinghub.com or a subdomain with-in www.Movinghub.com, then we may need to share your personal information with the applicable third party that owns and operates the applicable website hosting the Movinghub technology (the “Hosting Business”). If you create a User account via Movinghub technology hosted on a third party site, then Movinghub may share your personally identifiable information with the Hosting Business. In such situations, the Hosting Business will be encouraged to protect your personal information pursuant to their privacy policy.

With the business or individual that invited you to Movinghub

You may be invited to use a personalized and custom version of Movinghub by a third party with whom you have a relationship, such as a mortgage company, a title insurance company, a property manager, a real estate brokerage, a moving company, etc. (each a Movinghub “Client”). If you create a User account on a version of Movinghub provided by a Client, then Movinghub may share your personally identifiable information with the Client(s) that provided your information for purposes of generating your invitation to Movinghub. In such situations, Client(s) will be encouraged to protect your personal information pursuant to their privacy policy.

With third parties in connection with certain corporate transactions

If we sell all or part of our business, make a transfer of assets, or are otherwise involved in a change of control transaction, or in the unlikely event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction.

Information we collect

We collect certain information from all visitors to our site, regardless of whether they sign up for a Movinghub user account or order one of our Services. Beyond this baseline level of collected information, we collect and store additional information from visitors who sign up for a Movinghub user account (“Users”). We also collect certain information about you from our Partners (“Partner-Provided Information”).

Information we collect from partners

The information that we collect from our Partners may include your first and last name, email address, your old and/or new postal address, your phone number, certain dates related to your relocation process (such as the date of your lease signing or closing), etc.

Information we collect from all visitors

We collect from all visitors certain information about the type of computer, operating system, and Internet browser that the visitor is using to access our site as well as the visitors’ IP address (or that of their Internet service provider). We also place a cookie in visitors’ browsers during their visit to the site in order to maintain their session during that visit, but this cookie disappears when the session ends or the browser is closed. We also store your engagement behavior, such as buttons or links you click on the Site or information you type or enter into forms on the Site.

Security

Movinghub is committed to protecting the information of our Users, which is why we have chosen to protect all User information using Amazon’s Web Services cloud-based computing and data storage infrastructure. You may read more about how Amazon Web Services incorporates best practices regarding data security at this link: https://aws.amazon.com/security/

Children

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

We utilize several Google Analytics Advertising Features, including:

Remarketing with Google Analytics
Google Display Network Impression Reporting
DoubleClick Platform Integrations and/or
Google Analytics Demographics and Interest Reporting

These features are used to understand how our advertising performs and to improve our marketing efforts and the Site. For example, we use Google Remarketing and/or DoubleClick to advertise the Services. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to serve advertisements to you based on your past visits to the Site.

For more information on how Google Analytics collects and processes data, please see http://www.google.com/intl/en/policies/technologies/ads/.

You can opt out of these features by

Changing your settings at Google’s Ad Settings
Installing an Opt-Out browser add-on
Adjusting the settings on your web browser

General

Movinghub is linked to other relevant sites and where this is the case, you should be aware that this Privacy Policy will not apply to those other sites. Movinghub is not responsible for the content or the privacy practices of these sites.

Marketing & Promotions

By disclosing personal information to Movinghub you consent to being contacted by Movinghub by telephone, SMS or email in relation to the marketing or promotion of all services listed on this website even if you have not applied for the connection of those services in this application. You may unsubscribe at any time by replying ‘STOP’ via SMS, using the unsubscribe feature on email communications.

Policy Changes

If we change these policies in any substantial way, we will notify you at least thirty days in advance by posting a notice of the change prominently on our website. We encourage you to periodically review this Statement so that you remain informed as to how we are protecting your Personal and Sensitive Information.

UK privacy policy

This is the privacy notice for Movinghub Limited (“Movinghub”). Movinghub complies with Data Protection laws in the United Kingdom and the EU General Data Protection Regulation (GDPR). Movinghub Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data if the following circumstances:

You visit our website.
How we look after your data when you interact with Movinghub directly, such as through our website or via a phone call.
When you interact with Movinghub indirectly via a third party such as Estate Agents, Letting Agents, Mortgage Brokers, Lettings Platforms.

This policy is set out as follows:

Important Information and who we are
Your Personal Data & Information

2.1 What personal data is collected?

2.2 How do we collect your personal data?

Purpose of Use
Processing with your Consent
Transfers of your Personal Data to other parties
Data Security
Data Storage
Your Legal Rights
Cookies Policy

Important Information and who we are:

Movinghub Limited (referred to “Movinghub”, “we”, “us” or“our” in the privacy notice) is a company which is incorporated in England and Wales with the registration number 11634183 and is registered under the Data Protection Act ZA493233. This site, and/or associated technology is operated by Movinghub Limited Reg No. 11634183. By using this site and/or associated technology, you agree to the Terms and Conditions (“Terms”) with Movinghub. These terms apply to all and any use of our service. “Using” our service includes, but is not limited to, requesting Movinghub, Powered by Movinghub, Utilihub or Powered by Utilihub services via our Widget or Application, registering an account, contacting or utilising any third party service providers through this site, browsing web pages, viewing articles, or any uses via mobile applications, mobile devices, personal computers, email, or other electronic devices, submitting or lodging a request for services on behalf of a client. If you do not accept these Terms, you may not use this service. Where you have provided your personal information to us directly we will be the Data Controller, and where we have received your personal information via a third party we will perform the role of a data processor on behalf of the data controller. Movinghub will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact our Data Protection Officer via email or writing to us. Contact details are below:

Data Protection Officer Movinghub Limited, The Panorama, 130 Park Street, Ashford, Kent, United Kingdom, TN24 8 EZ.

Email address: support@movinghub.com

Following such a request, Movinghub may, in accordance with the Data Protection Act, provide you with a copy of any personal information Movinghub holds about you. As permitted by the Data Protection Act, any request may incur a reasonable fee, which Movinghub will inform you of in advance of providing you with the personal information. We aim to respond to all requests within 30 days. You may ask for any of your personal information to be corrected, so that it is accurate, complete and up to date. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) who is the regulator for data protection issues (www.ico.org.uk). We would appreciate the opportunity to resolve your concerns before you approach the ICO so please contact us in the first instance.

PRIVACY NOTICE UPDATES

We regularly review our Privacy notice, this Privacy notice was updated on the 10th January 2022. It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us. Movinghub website may include links to third party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, we are not responsible for their privacy statements or their use of your data. We encourage you to read the privacy notices of any other websites you interact with.

Your Personal Data & Information:

2.1 What personal data is collected?

Personal data refers to any information about an individual which allows that individual to be identified. This can include data which may not be able to identify you on its own but when combined with other data can identify you. It does not include anonymised data (data where the identity has been removed). There are a number of different kinds of personal data which we may collect about you, store, use and transfer, such as:

Identity data includes first name, surname, maiden name, date of birth, marital status, employment status, title and gender
Contact data includes email addresses, telephone numbers, home address, billing address and delivery address
Property data includes type of property, number of rooms, energy usage
Financial data includes bank account details and payment card details
Transaction data includes payments made for products and/or services that you have purchased from us
Technical data includes internet protocol (IP) address, browsertype and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Movinghub website
Profile data includes purchases or orders made by you, your feedback and survey responses, and how you use our website or services
Usage data includes information about how you use our website and services
Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences
Call recordings include records of your conversations with us. We ask you to provide only enough personal data to fulfil the purposes of our service. All calls are recorded for coaching and compliance purposes, if you would not like your call to be recorded we may not be able to fulfil your request.

FAILURE TO PROVIDE PERSONAL DATA

We may not be able to perform the contract we have or are trying to enter with you, such as to provide goods and services, if you fail to provide data when requested. Where we need to collect personal data by law, or under the terms of a contract we have with you, your failure to provide personal data may result in cancellation of a product or service you have with us. We will notify you if this happens.

2.2 How do we collect your personal data?

We use a variety of methods to collect data from and about you, including:

Via direct interactions with our website or Movologists (agents) –

you may fill in an online form
use our web chat
Email
or contact us via phone (including call recordings).
This includes personal data you provide when you apply for our services and products, share feedback or request marketing to be sent to you.

Via automated technologies or interactions – as you interact with our website or use our web enquiry form. We may collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy (section 9) for further information.
Via Movinghub partners and affiliated companies where you have given consent for your information to be shared – we may receive your personal data (with your consent) from various third parties such as estate agents, letting agents, mortgage brokers or lettings software/applications, relocation /removal companies, or affiliate websites you are interacting with. This may include information such as your name, address you’re moving into, current address, move in date (tenancy start date or expected completion date), email address and phone number. We may also receive information such as your preferences of services you would like to discuss, or a suitable time to contact you.
Via Movinghub providers, to confirm the execution of contracts or agreements that we have helped set up for you, such as:

Electricity and Gas companies
Telecommunications (Media) companies
Insurance companies
Utility companies such as council tax and water boards
Removal and packing companies
Home Maintenance companies (such as locksmiths, engineers)
Gardening companies

Via analytics and tracking tools, such as:

Web Beacons – we may also use a technology called Web Beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, members, and visitors.
Google Analytics Privacy Notice – Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Google Ad and Content Network Privacy Notice – Third-party vendors, including Google, use cookies to serve ads based on a user’s past visits to our website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting http://www.aboutads.info/choices/ . For European users visit

http://www.youronlinechoices.eu

Via additional online sources such as:

Google Remarketing – Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit his/her website and buy a computer by showing you his/her ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser, or they place a cookie in your browser when you visit our website or other websites using remarketing. You can opt out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en or you can opt out using the Network Advertising Initiative opt out page at: http://optout.networkadvertising.org/#!/
Facebook Remarketing – Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you may see our ads on Facebook after you have visited our website. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website. To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

Purpose of Use

We will only use your personal data when we have a lawful basis for doing so. We will use your personal information to provide you with the products or services you have requested to enter into a contract with, where we need to comply with a regulatory or legal obligation, and where it is required for our legitimate interests (or those of a third party) and your interests and rights do not override those interests. We use your personal data in the circumstances listed below and relying on the following lawful basis for processing:

Purpose / Activity

Activity Lawful basis for processing including basis of legitimate interest

To engage with you as a new customer

Consent

To process and produce comparisons,

quotes and make suggestions about

goods/services that may be of interest to

you, including:

– Electricity and Gas

– Telecommunications (Media)

– Insurance

– Removals

– Cleaning

– Maintenance Services

Necessary for our legitimate interest (to develop our services and products, business growth and improve customer

service standards)

Performance of a contract (processing

your data when necessary for

performance of a contract you are

entering, or steps before entering into a contract)

Call Recordings for the purpose of:

– Record of conversations

– Proof of contract

– Quality Assurance management of

sale

– Training

– Prevention and detection of crime

Performance of a contract (processing

your data when necessary for

performance of a contract you are

entering, or steps before entering into a

contract)

To comply with legal obligations (due to

verbal contracts)

Necessary for our legitimate interest (to

monitor sales quality and provide

evidence if required, for disputes of sales

or service)

To process your order, including

managing payment methods

Performance of a contract (processing

your data when necessary for

performance of a contract you are

entering, or steps before entering into a

contract)

To manage our relationship with you,

which will include:

– Notifying you about changes to our

terms or privacy policy

– Customer reviews and surveys

To comply with our legal obligations

Performance of a contract (processing

your data when necessary for

performance of a contract you are

entering, or steps before entering into a

contract) Necessary for our legitimate interest (to

keep our records up-to-date and accurate,

and to analyse how customers use our

products and services)

To administer and protect our business

and our website (including

troubleshooting, data analysis, testing,

system maintenance, support,reporting

and hosting of data)

Necessary for our legitimate interest (to

prevent fraud, provision of administration

and IT services, network security and in

the context of a business reorganisation

or restructure)

To comply with our legal obligation

To deliver relevant website content and

advertisements to you and measure or

understand the effectiveness of

the advertising we serve you

Necessary for our legitimate interests (to study how customers use our

products/services, to develop them, to

grow our business and to inform our

marketing strategy)

To use data analytics to improve our website, products and services, marketing,

customer relationships and experiences

Necessary for our legitimate interest (to

analyse customer usage, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and inform our

marketing strategy)

Processing with your Consent

We will only use your personal data for the purposes listed above and for the purpose of which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. When you are introduced to us by our business partners, those partners should ask you (verbally or in writing) for your consent to share your personal details with Movinghub, or their white-label name of the service that is powered by Movinghub, and provide information on how they will be used. If you were introduced through a Movinghub partner(eg. estate agents) we may share your information with the organisation that referred you to help them analyse their referral volumes and view your customer journey, such as the contact you have received from Movinghub, and allow them to communicate with you about other move-related services.

MARKETING AND PROMOTIONS

We rely on your consent as a legal basis for processing your personal data in relation to marketing communications via phone, email and SMS. You have the right to withdraw your consent at any time, by using the unsubscribe feature on email communications, or calling the phone number on our website. You can also email support@movinghub.com. You may receive marketing communications from us if you have requested information from us or purchased services from us, or if you provided your details when you entered a competition or promotion and have not opted out of receiving that marketing. Your personal information will not be passed to any third-party organisation for marketing purposes, without your express opt-in consent.

Transfers of your Personal Data to other parties

We may need to share your personal data with third parties for the purposes of the processing set out above (section 4). External third parties include service providers necessary for the fulfilment of contracts you selected for your property, such as:

– Electricity and Gas providers

– Councils and Waterboards

– Telecommunications providers

– Insurance providers

Note, if Movinghub shares your personal data with a service provider necessary for the fulfilment of the contract, the service provider’s privacy notice may differ to ours. We encourage you to read the privacy notice of any service provider that you place an order with through Movinghub.

Data Security

Movinghub has put in place a number of industry-standard security measures to make sure your data is safe from loss, misuse, or alteration. Our security systems are regularly reviewed and continually upgraded to keep your data safe. Movinghub has taken every possible measure to give absolute security to our customers in their dealings with us:

When we ask you to enter your personal information, that information is encrypted and protected with the best encryption software in the industry – SSL.
While on a secure page, such as our application form, the lock icon on the bottom of web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just searching. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Secure web pages can also be identified by their URL, they begin with

‘https://’, while standard pages begin with ‘http://’.

Your personal information is stored in our database, which is located in the UK. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do So.

Data Storage

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction data) for six years after they cease being customers, for tax purposes. In some circumstances we may anonymise your personal data so that it can no longer be used to identify you, such as for statistical purposes and system improvements – in which case we may use this information indefinitely. In some circumstances you can ask us to delete your data from our systems, see below (section 8) on your legal rights.

Your Legal Rights

Under current data protection legislation you have legal rights in relation to your personal data. These are outlined below:

Right to be informed – about the collection and use of your personal data, the purpose of processing, security and retention periods of your data.
Right to request access to your personal data (also known as “data subject access request”) – enables you to request a copy of the personal data we hold about you and confirm it is being processed.
Right to erasure – enables you to ask us to delete or remove your personal data when there is no longer a good reason for us to retain it
Right to restrict processing of your data – enables you to request the restriction or suspension of processing your personal data. You must have a reason for requesting the restriction, such as:

if you believe the data is inaccurate
if the data has been unlawfully processed but you do not want us to erase it
you need us to retain the data, not erase it, in order to establish or defend a legal claim
you have objected to our use of your data and a decision is being made as to whether the objection will be upheld

Right to data portability – enables you or a third party you have chosen, to receive personal data you have provided to us in a structured, commonly used, machine-readable format. The right to data portability applies when our lawful basis for processing this data is consent or performance of a contract, and we are carrying out the processing by automated means.
Object to processing – enables you to object to the processing of your personal data where we are relying on a legitimate interest, and there is something about your particular situation that makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms.

Cookies Policy

OUR USE OF COOKIES

In order to make our platform as user-friendly as possible, like many other companies, we use “cookies”. By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer. We may use cookies to uniquely identify you, to help us process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising on third-party sites. Generally, we use these technologies to manage content, analyse trends, monitor page visits and content downloads, administer the Platform, track users’ movements around the Platform, and to gather statistics about our user base as a whole. These technologies may provide us with personal data, information about devices and networks you utilise to access our Services, and other information regarding your interactions with our Services.

WHAT ARE COOKIES AND HOW DO THEY WORK?

A cookie is a small piece of data or a text file that is stored in your web browser that allows a Company or a third party to recognize you. Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies”.

STRICTLY NECESSARY COOKIES

These cookies are necessary for proper functioning of the website, these are first party cookies that are sometimes called “strictly necessary” as without them we cannot provide much of the functionality that you need on the Services. For example, essential cookies help remember your preferences as you move around the Services. Such as displaying content, logging in, validating your session, responding to your request for services, and other functions.

PERFORMANCE COOKIES

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

FUNCTIONAL COOKIES

These cookies enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

MEDIA COOKIES

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

ADVERTISING OR TARGETING COOKIES

These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

SESSION COOKIES

These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

PERSISTENT COOKIES

These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

HOW TO DISABLE COOKIES

The “help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, be aware that some features of our Services may not function.